This Vendor Agreement (“Agreement”) governs your use of the Vibra Connect Service as a vendor and is entered into between you (or the business you represent) and PH Consulting Services LLC, d/b/a Vibra Connect. This Agreement supplements — and does not replace — the Terms & Conditions, Privacy Policy, Booking Policy, Refund Policy, Community Guidelines, and Copyright / DMCA Policy.
You are an independent contractor. Nothing in this Agreement creates an employment, agency, partnership, franchise, or joint-venture relationship. You control how, when, and where you provide services, subject to your bookings and applicable law. Vibra does not withhold taxes, provide benefits, or supervise your work.
You must be at least 18 years old, legally authorized to run a business in your service area, and able to enter a binding contract. If you list on behalf of a business, you represent that you have authority to bind it. You must provide accurate identity and business information and keep it current.
You are responsible for the accuracy and lawfulness of your listing, including business name, category, service area, pricing, packages, availability, and media. You must own or have all necessary rights to any photo, video, audio, logo, or trademark you upload, including model, guest, and venue releases where applicable. Do not upload media of minors without documented parental consent.
Vibra may request identity, business, insurance, or credential documents. Any verification badge reflects only what was reviewed at the time and is not a guarantee. You must promptly notify Vibra of any lapsed license, insurance, or material change to your business.
You agree to:
- respond to inquiries and bookings promptly and honestly;
- show up on time, in the agreed condition, and perform services safely and professionally;
- treat customers, their guests, venue staff, and other vendors with respect;
- comply with venue rules, local ordinances, noise regulations, and safety requirements;
- never discriminate on any legally protected basis;
- maintain confidentiality of any private event information you learn.
You are solely responsible for obtaining and maintaining all licenses, permits, music/performance rights, insurance (including general liability where appropriate), and business registrations required to offer your services. You are solely responsible for reporting and paying all taxes on your earnings. Where required, Vibra or our payment processor will issue an IRS Form 1099-K or equivalent.
Booking mechanics — inquiries, quotes, deposits, balances, cancellations, no-shows, weather, force majeure, and rescheduling — are governed by the Booking Policy and Refund Policy. You agree to honor any Booking you accept, or to work in good faith to reschedule, refund, or provide a replacement acceptable to the customer.
Activating a vendor account requires a one-time $100 USD Launch Fee. The Launch Fee is non-refundable once the vendor account has been activated, except where required by law.
Vendor Membership is $49.99 USD per month and auto-renews monthly until canceled. You may cancel at any time; access continues until the end of the current billing period, with no prorated refunds. If a monthly payment fails, a 7-day grace period applies, after which your membership becomes inactive until payment is received. Inactive vendors may be delisted from public search.
Vibra’s standard marketplace commission is 15% of the total booking amount collected through the Service. Founding Vendors receive 0% commission during a 60-day introductory period and automatically transition to the standard 15% commission afterward. Commissions may change with reasonable notice.
Payouts are made by our independent payment processor to the payout account you connect. You are responsible for keeping that account current and for any fees your bank charges on payouts. Payout timing depends on the payment processor’s risk rules and applicable law.
If you owe a refund under the Refund Policy, you authorize Vibra and its payment processor to deduct that amount from pending or future payouts. Vibra may hold funds where a chargeback, dispute, fraud investigation, or safety concern is pending. Fraudulent or abusive chargebacks by you or your customers may result in suspension, permanent termination, cost recovery, and reporting to the payment processor and authorities.
You agree not to solicit, encourage, or accept off-platform payment, contact, or contracting with customers introduced to you through Vibra for the purpose of avoiding commission or platform protections. Violations may result in suspension, termination, and recovery of unpaid commission.
Customers may leave reviews after completed bookings. You may respond publicly and in a professional tone. You may not incentivize, buy, coerce, or fake reviews, nor retaliate against a reviewer. Vibra may moderate or remove reviews that violate our Terms or Community Guidelines.
You retain ownership of the Content you upload and grant Vibra the license described in the Terms & Conditions. You represent you have all rights needed for that use. Vibra’s brand, software, and platform remain the property of Vibra.
Vibra may suspend, restrict, delist, or terminate a vendor account for actual or suspected violations of this Agreement, chargeback or fraud abuse, safety concerns, repeat customer complaints, verification issues, or repeat copyright infringement. Where practicable, we will give notice and, for non-safety issues, a chance to cure. You may close your vendor account at any time; the Launch Fee is not refunded and any unpaid commission remains owed.
You will defend, indemnify, and hold harmless Vibra and its affiliates, officers, employees, and agents from any claim, loss, or expense (including reasonable attorneys’ fees) arising from or related to your services, bookings, Content, tax obligations, or violation of this Agreement or law. Vibra’s liability to you is limited as described in the Terms & Conditions.
We may update this Agreement. Material changes will be communicated with a reasonable notice period. Continued use as a vendor after the effective date means you accept the updated Agreement.
Vendor questions: support@vibraconnect.app. Legal: legal@vibraconnect.app.