This Booking Policy explains how bookings work on Vibra Connect. It applies together with the Terms & Conditions, Refund Policy, and, for vendors, the Vendor Agreement.
- Customer submits an inquiry with event date, location, and details.
- Vendor reviews and issues a quote with the price, package, and any special terms.
- Customer accepts the quote and completes the required consent and deposit.
- Booking is confirmed only after the 50% non-refundable deposit is successfully processed.
- Both parties coordinate remaining details through in-app messaging.
- After the event, the customer may leave a review.
A 50% non-refundable deposit is charged when the booking is confirmed. The remaining 50% balance is paid before or at the event, on the schedule agreed between the customer and vendor. Vendors may not require additional fees beyond what is disclosed in the accepted quote unless the customer expressly agrees in writing (in-app messaging counts as writing).
Either party may propose a change (date, time, location, package). Changes take effect only when both parties agree in writing. If the change increases the total price, the difference may be collected as an additional deposit; if it decreases the price, the non-refundable deposit is not reduced.
Customers may cancel a confirmed booking at any time; the 50% deposit is non-refundable. Any remaining balance owed follows the accepted quote and applicable law. See the Refund Policy for full detail.
Vendors should cancel only for genuine, unavoidable reasons. When a vendor cancels a confirmed booking, the customer is entitled to a full refund of the deposit and any additional amounts paid. Vibra may also apply consequences to the vendor including reduced ranking, temporary suspension, or termination under the Vendor Agreement.
If a vendor fails to appear or provide the booked service without lawful excuse, the customer is entitled to a full refund and Vibra may take action against the vendor. If a customer is not reachable or fails to make the venue accessible, the vendor may treat the booking as fulfilled after reasonable documented attempts; the deposit is not refundable in that case.
Neither party is responsible for failure to perform due to events outside reasonable control (severe weather, natural disaster, government order, power failure at the venue, illness or injury supported by reasonable proof, and similar events). In those cases, the parties should first attempt to reschedule in good faith at no additional Vibra fee. If rescheduling is not possible, refunds are handled under the Refund Policy.
Both customers and vendors agree to behave professionally and safely on-site. Vendors may refuse or stop service if their safety is genuinely at risk, if illegal activity is occurring, or if the venue is materially different from what was disclosed. Customers may end service early only for cause, documented in the app.
Please first attempt to resolve issues directly with the other party. If that fails, contact support@vibraconnect.app within 7 days of the event with a description of the issue and supporting evidence (photos, videos, messages). Vibra may mediate and, at its reasonable discretion, adjust refunds or payouts consistent with these policies. Vibra is not a court and its determinations do not limit either party’s legal rights.
Bookings arranged, paid, or contracted outside the Vibra Service are not covered by this Policy, are not protected by Vibra, and may violate the Vendor Agreement.
Booking help: support@vibraconnect.app.