Vibra Help Center
How can we help you today?
Guides, walkthroughs, and planning tools for everyone who books an event on Vibra Connect — and every pro who runs one.
For customers
Booking & planning
Finding vendors, booking, payments, refunds, messages, and reviews.
For vendors
Grow your business
Onboarding, media, packages, payouts, membership, and marketing.
Interactive walkthrough
Publish your vendor profile
A guided 4-step launch from empty profile to live on Vibra.
4 steps · ~20 min
Popular right now
Top guides
How booking works
Request, quote, accept, pay — the four steps every booking follows on Vibra.
Refunds and cancellations
Cancellation windows, refund timing, and how to request a refund.
Uploading performance videos
Video converts. Here's the spec, the length, and the shot list that works.
Creating packages
Package structure that makes quoting fast and comparison easy for customers.
Plan your event
Planning guides
Wedding, quinceañera, birthday, corporate, and more — with grounded timelines.
Get it done
Interactive checklists
Tap through the tasks. Progress saves automatically on this device.
Trust center
Why Vibra is safe
Verified vendors, secure Stripe payments, reviews from real bookings.
System status
Platform status
Live view of every Vibra service. Operational unless we say otherwise.
Talk to a human
Contact support
Email, bug report, feature requests, partnerships — one page for all of it.
Still need help?
Our team is one tap away.
- Email supportGeneral questions
- Report a bugSomething's broken
- Feature requestWhat should we build?
- Business partnershipsMedia, PR, growth
- Become a vendorSet up your profile
- Report copyrightDMCA notice
- Report fraudOff-platform payment, scam
- Privacy requestData access / deletion
- Delete my accountClose and remove data
Mon–Sun, 9am–9pm PT · Most replies within a few hours · support@vibraconnect.app