These Terms & Conditions (“Terms”) form a binding contract between you and PH Consulting Services LLC, d/b/a Vibra Connect(“Vibra,” “we,” “us,” or “our”), located at 6351 Pacific Blvd, Huntington Park, CA 90255, United States. By creating an account, tapping “I agree,” installing our mobile app, or otherwise using the Service, you accept these Terms and agree to our Privacy Policy, Booking Policy, Refund Policy, Community Guidelines, Copyright / DMCA Policy, and, if you list services, the Vendor Agreement. California residents should also review the California Notice at Collection.
If you do not agree, do not use the Service.
- Service — the Vibra Connect website, mobile applications, APIs, and related features.
- Customer — a user who searches for or books event services.
- Vendor — an independent business or professional who lists services on Vibra.
- Listing — a vendor’s public profile, packages, media, and pricing.
- Booking — a confirmed reservation of a vendor’s services created through the Service.
- Launch Fee — the one-time $100 USD fee vendors pay to activate a vendor account.
- Membership — the recurring $49.99 USD/month vendor subscription.
- Content — any text, image, audio, video, review, or file uploaded to the Service.
- User — any customer, vendor, or visitor of the Service.
Vibra operates a two-sided marketplace that connects customers with independent event professionals. Vibra is not the provider of any event service. Every vendor is an independent contractor, not an employee, agent, partner, or joint venturer of Vibra. Vendors control their own pricing, packages, staffing, equipment, subcontractors, insurance, licenses, music/performance rights, permits, and performance of services.
Vibra does not guarantee, and is not responsible for:
- that any customer will book any vendor, or vice versa;
- any level of income, leads, availability, or search ranking;
- the quality, safety, timeliness, legality, or outcome of any event or performance;
- attendance, weather, venue conditions, or event success;
- the accuracy of any listing, review, message, or user-provided content.
Any contract for services is directly between the customer and the vendor. You are responsible for reading and understanding any quote or contract before accepting it.
You must be at least 18 years old and legally able to form a binding contract to create a Vibra account, book services, or register as a vendor. You may only maintain one personal account and one vendor account unless we authorize otherwise in writing. You must provide accurate information and keep it current.
You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately at support@vibraconnect.app if you suspect unauthorized access.
All users agree to use the Service lawfully, honestly, respectfully, and only for legitimate event-services purposes.
Customers agree to (a) provide accurate event details, (b) treat vendors and their teams with respect, (c) pay agreed deposits and balances on time, (d) not solicit vendors to transact off-platform to avoid fees after being introduced through Vibra, and (e) comply with any additional venue or vendor rules.
Vendors agree to (a) hold all required business licenses, permits, and insurance; (b) accurately represent services, credentials, and media rights; (c) respond promptly to inquiries and bookings; (d) perform services professionally and safely; (e) handle their own taxes; and (f) comply with the full Vendor Agreement.
A customer inquiry is a request only. A Booking is not confirmed until (a) the vendor accepts and issues a quote, (b) the customer agrees to that quote and the associated Booking Policy consent, and (c) the required 50% non-refundable deposit is successfully processed by our payment processor. Instant Book, if introduced, will be clearly labeled.
Full booking mechanics — deposits, balance, cancellations, no-shows, force majeure, rescheduling, and disputes — are governed by our Booking Policy and Refund Policy.
Payments are processed by an independent third-party payment processor. By using the Service you also agree to that processor’s terms. All amounts are in U.S. dollars unless stated otherwise. Card and bank details are handled by the payment processor; Vibra does not store full card numbers.
Vendor Launch Fee. A one-time $100 USD fee is charged to activate a vendor account. The Launch Fee is non-refundable once the vendor account has been activated, except where required by law.
Vendor Membership. Membership is $49.99 USD per month and auto-renews monthly until canceled. Vendors may cancel at any time; access continues until the end of the current billing period. No prorated refunds are issued for partial months. If a monthly payment fails, a 7-day grace period applies, after which the membership becomes inactive until payment is received.
Marketplace commission. Vibra charges a 15% commission on completed bookings. Founding Vendors receive 0% commission during a 60-day introductory period, after which the standard 15% commission automatically applies. Commission percentages may change with reasonable notice.
Booking deposits & balance. Customers pay a 50% non-refundable deposit at booking confirmation. The remaining 50% is paid according to the booking terms before or at the event, as agreed between the customer and vendor.
You are solely responsible for reporting and paying all taxes on your earnings or purchases through the Service. Where required by law, Vibra or our payment processor will issue an IRS Form 1099-K or equivalent tax document. Vibra does not provide tax advice; consult your own advisor.
Chargebacks should be a last resort after direct resolution with the vendor and Vibra support. Fraudulent or abusive chargebacks may result in account suspension, permanent termination, recovery of associated costs, cancellation of open bookings, removal of Content, and reporting to our payment processor and applicable authorities.
You retain ownership of the Content you upload. You grant Vibra a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, adapt, resize, transcode, format, translate, publicly display, and distribute your Content solely to operate, promote, secure, and improve the Service and your listings.
You represent and warrant that you own or have all rights necessary to upload the Content, that it does not infringe any third-party copyright, trademark, publicity, privacy, contract, or other right, and that its use as described here will not violate any law. You are responsible for keeping your own copies; Vibra is not a backup service.
The Service, including its software, design, text, graphics, logos, and the “Vibra Connect” name and marks, is owned by Vibra or its licensors and is protected by copyright, trademark, and other laws. Except as expressly allowed, you may not copy, modify, distribute, sell, or create derivative works from the Service.
“Vibra,” “Vibra Connect,” and related logos are trademarks of PH Consulting Services LLC. All other marks are the property of their respective owners and are used only to identify their products or services.
Reviews must reflect the reviewer’s genuine, first-hand experience of a completed booking. You may not (a) post, buy, sell, incentivize, or coordinate fake or biased reviews; (b) review your own business or a competitor; (c) use reviews to threaten, blackmail, or discriminate; or (d) include unlawful, off-topic, or personally identifying content about non-consenting third parties.
Vibra may edit for formatting, remove reviews that violate these Terms or our Community Guidelines, and use automated and human review tools to detect fraud. Reviews are the opinion of the reviewer and are not endorsed by Vibra.
Vibra may offer identity, business, insurance, or credential checks. Any verification badge reflects only what was reviewed at the time and is not a guarantee of quality, safety, or ongoing compliance. Vendors must keep verification information current and promptly report any material change.
You agree not to:
- use the Service for anything illegal, fraudulent, deceptive, or harmful;
- impersonate any person or business, or misrepresent your identity or affiliation;
- post fake reviews, buy reviews, or manipulate ratings or search rankings;
- circumvent Vibra to avoid fees after being introduced through the Service;
- upload Content you do not have the right to share;
- harass, threaten, stalk, dox, or discriminate against other users or their guests;
- collect data about other users without their consent;
- scrape, crawl, reverse-engineer, or interfere with the Service or its security;
- introduce malware, spam, or unsolicited commercial messages;
- use the Service to promote sexually explicit, violent, hateful, or otherwise prohibited services.
See the Community Guidelines for examples and enforcement.
By creating an account you agree to receive transactional emails and, where applicable, transactional SMS related to your account, bookings, payments, security, and legal notices. Marketing emails and SMS marketing require your separate opt-in, and you can unsubscribe at any time using in-app controls, the “unsubscribe” link, or by replying STOP to any marketing SMS. Message and data rates may apply. Full details in the Privacy Policy.
We may suspend, restrict, ban, or terminate any account, remove Content, delist a vendor, or refuse service at our reasonable discretion, including for actual or suspected violations of these Terms, chargeback abuse, fraud, safety concerns, repeated poor performance, or repeat copyright infringement. Where practicable, we will give notice and, for non-safety issues, a chance to cure.
You may close your account at any time from your profile settings or as described in Account Deletion. Sections that by their nature should survive termination will survive, including payment obligations, content license (for Content still hosted for legal or backup reasons), disclaimers, liability limits, indemnification, and dispute resolution.
The Service may link to or integrate third-party sites, tools, or services (for example, payment processing, mapping, video hosting, or authentication). Vibra does not control and is not responsible for third-party services or their content. Your use of them is at your own risk and subject to their terms.
The Service is provided “as is” and “as available.” To the maximum extent permitted by law, Vibra and its affiliates disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, quiet enjoyment, title, non-infringement, and any warranty arising from course of dealing or usage of trade. Vibra does not warrant that the Service will be uninterrupted, secure, or error-free, or that any vendor will perform as expected.
To the maximum extent permitted by law, Vibra, its officers, employees, contractors, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, goodwill, business opportunity, or event outcome, arising from or related to your use of the Service — even if advised of the possibility.
Vibra’s total aggregate liability for any claim arising from or related to the Service is limited to the greater of (a) the amount you paid to Vibra in the twelve months before the claim, or (b) US $100. Some jurisdictions do not allow certain exclusions or limits; in those cases these limits apply to the fullest extent permitted.
You will defend, indemnify, and hold harmless Vibra and its affiliates, officers, employees, and agents from any claim, demand, loss, liability, damage, or expense (including reasonable attorneys’ fees) arising from or related to (a) your use of the Service, (b) your Content, (c) your bookings or services performed, (d) your violation of these Terms or applicable law, or (e) your infringement of any third-party right.
These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. Any dispute arising from or related to the Service or these Terms will be resolved exclusively in the state or federal courts located in Los Angeles County, California, and you consent to their personal jurisdiction and venue. Nothing here prevents either party from seeking injunctive relief for intellectual-property infringement in any court of competent jurisdiction.
We may update these Terms from time to time. When we make material changes we will update the “Effective” and “Updated” dates and, where appropriate, provide additional notice in the app or by email. Your continued use of the Service after the effective date means you accept the updated Terms.
If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and the unenforceable provision will be modified to the minimum extent needed to make it enforceable. Our failure to enforce any right is not a waiver. These Terms, together with the policies referenced above, are the entire agreement between you and Vibra regarding the Service and supersede any prior agreements on the same subject. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
Legal notices: legal@vibraconnect.app. General support: support@vibraconnect.app. Mail: PH Consulting Services LLC, 6351 Pacific Blvd, Huntington Park, CA 90255, USA.