This Refund Policy explains when refunds may be issued for bookings, the Vendor Launch Fee, and the Vendor Membership. Read it together with the Terms & Conditions, Booking Policy, and Vendor Agreement.
Customers pay a 50% non-refundable deposit at booking confirmation. The deposit is not refundable if the customer cancels, changes their mind, reschedules within the vendor’s stated window without agreement, or fails to make the venue accessible.
The remaining 50% balance is due before or at the event as agreed in the accepted quote. If the vendor cancels or fails to perform, any balance already paid is refundable as described in Section 4. If the customer cancels after paying part of the balance, refundability of that additional amount depends on the accepted quote and applicable law.
If a vendor cancels a confirmed booking, no-shows without lawful excuse, or materially fails to perform the agreed services, the customer is entitled to a full refund of the deposit and any additional amounts paid through Vibra for that booking. Vibra may also apply consequences to the vendor under the Vendor Agreement.
The 50% deposit is non-refundable for customer-initiated cancellations for any reason. Any remaining balance owed follows the accepted quote terms and applicable law.
When performance is prevented by an event outside reasonable control (severe weather, natural disaster, government order, venue loss, illness or injury supported by reasonable proof, or similar), the parties should first attempt to reschedule in good faith at no additional Vibra fee. If a reschedule is impossible, refunds are handled case-by-case; Vibra may, at its reasonable discretion, adjust the non-refundable portion consistent with these policies.
The $100 USD Vendor Launch Fee is non-refundable once the vendor account has been activated, except where required by law.
Vendor Membership is $49.99 USD per month and auto-renews monthly until canceled. Cancellation stops the next renewal; access continues until the end of the current billing period. No prorated refunds are issued for partial months or unused features. A 7-day grace period applies for failed payments, after which the membership becomes inactive until payment is received.
Approved refunds are issued to the original payment method through our independent payment processor. Once submitted by Vibra, the funds typically appear within 5–10 business days, subject to your bank or card issuer. Vibra does not control the exact posting time. Refunds cannot be issued to a different payment method.
Please contact support@vibraconnect.app before opening a chargeback so we can attempt resolution. Fraudulent or abusive chargebacks may result in account suspension, permanent termination, recovery of associated costs, cancellation of open bookings, and reporting to our payment processor and applicable authorities.
Nothing in this Policy limits refund or cancellation rights you have under mandatory consumer-protection law that cannot be waived.
Refund requests: support@vibraconnect.app.