Verified vendors
Vendors with the Vibra Verified badge have passed identity checks and payout verification through Stripe. The badge is granted by our team — never by a vendor toggling a switch on their end.
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Trust center
Built to be safe on both sides
Vibra Connect is a marketplace where money changes hands, dates get held, and reputations are on the line. Here's the honest list of protections built into every booking — nothing more, nothing less.
Secure payments
Every payment runs through Stripe, a PCI-DSS Level 1 processor. Vibra never sees or stores your full card number. Every charge produces a receipt that lives with the booking forever.
Reviews from real bookings
Only customers with a completed, paid booking can review a vendor. That's why the star average you see reflects real performance — no seed reviews, no incentivized reviews, no bought reviews.
Privacy by default
We collect the minimum data needed to run the marketplace and never sell it. You can request an export or deletion of your data any time.
Human support
Real humans read every report, every dispute, and every deletion request. Support hours are Mon–Sun 9am–9pm PT with typical response inside a few hours.
Dispute resolution
If a vendor no-shows, cancels last-minute, or the service falls materially short of what was booked, tap Report an issue on the booking. We review every dispute and can issue refunds when the facts support it.
Policies that govern every booking
Still need help?
Our team is one tap away.
- Email supportGeneral questions
- Report a bugSomething's broken
- Feature requestWhat should we build?
- Business partnershipsMedia, PR, growth
- Become a vendorSet up your profile
- Report copyrightDMCA notice
- Report fraudOff-platform payment, scam
- Privacy requestData access / deletion
- Delete my accountClose and remove data
Mon–Sun, 9am–9pm PT · Most replies within a few hours · support@vibraconnect.app