For customers
Everything for booking on Vibra
Guides for finding the right vendor, understanding how booking works, paying and getting refunds, and messaging pros.
Finding the right vendor
Search, filter, and use Vibra Match to surface the pros that fit your event.
How booking works
Request, quote, accept, pay — the four steps every booking follows on Vibra.
Payments and charges
When you're charged, what shows on your statement, and how receipts work.
Refunds and cancellations
Cancellation windows, refund timing, and how to request a refund.
Messaging vendors
Keep every conversation in one place, from first question to day-of coordination.
Leaving and reading reviews
How Vibra reviews work and why we only publish reviews tied to real bookings.
Trust and safety
Verified vendors, secure payments, and the protections built into every booking.
Still need help?
Our team is one tap away.
- Email supportGeneral questions
- Report a bugSomething's broken
- Feature requestWhat should we build?
- Business partnershipsMedia, PR, growth
- Become a vendorSet up your profile
- Report copyrightDMCA notice
- Report fraudOff-platform payment, scam
- Privacy requestData access / deletion
- Delete my accountClose and remove data
Mon–Sun, 9am–9pm PT · Most replies within a few hours · support@vibraconnect.app