Every vendor sets their own cancellation window. The terms are shown on the quote before you pay, so you always know what's refundable and when.
If your cancellation falls inside the refundable window, Vibra initiates the refund through Stripe. Funds typically post back to the original payment method in 5–10 business days depending on your bank.
If the vendor no-shows, cancels last-minute, or the service falls materially short of what was booked, open the booking and tap Report an issue. Our team reviews every dispute individually and can issue a full or partial refund from Vibra's side when the facts support it.
